All sales are final. Every Corso Portraits piece is a custom, hand-illustrated portrait made from the photo you provide, so we do not accept returns or exchanges, and we do not issue refunds, simply because you have changed your mind.
Damaged, defective, or incorrect orders
If your order arrives damaged or defective, or if we sent you the wrong product, the wrong size, or the wrong print, contact us at corsoportraits@gmail.com within 48 hours of delivery. Include your order number and a photo of the issue, and we will replace it at no charge. Claims submitted after 48 hours may not be eligible for a free replacement.
Cancellations and order changes
Orders can be cancelled or changed within 30 minutes of being placed. After 30 minutes, our artists have typically already begun work on your portrait, so any further request to cancel or change an order is handled at our discretion and cannot be guaranteed. To request a change or cancellation, email us as soon as possible with your order number.
Photo quality
The quality of your finished portrait depends on the quality of the photo you provide us. A low resolution, blurry, or poorly lit photo will produce a lower quality illustration, and this is not grounds for a refund, replacement, or remake. We remove red eye and can adjust your pet's eye colour on request, but we cannot guarantee edits such as changing your pet's mouth position or adding a smile that was not present in the original photo. Please review our Image Guidelines page before ordering.
Promo codes
Promotional and discount codes are limited to one per order, are not transferable, and must be entered at checkout. We are not able to apply a promo code to an order after it has already been placed.
Contact us
If you have any questions about this policy, email us at corsoportraits@gmail.com.
