Portraits
Which animals can you illustrate?
Dogs, cats, rabbits, horses, birds and most other pets. We do not draw people, so portraits are for animals only.
Can I see the artwork before it ships?
We do not send proofs. Our artists work from your photo and print once the illustration is finished. If the photo you send will not produce a good result, we email you at that point and ask for a better one.
Can I put more than one pet in a portrait?
Yes. You can order a two pet or three pet portrait from the product page. For four or more pets, email
corsoportraits@gmail.com before ordering and we will arrange it for you.
Can you make a memorial portrait?
Yes. Many of our orders are memorials. Order exactly as usual, and if you would like the portrait handled with particular care, mention it in the note field or write to
corsoportraits@gmail.com.
Do I have to include my pet's name?
No. The name is optional. Leave the name field empty at checkout if you prefer the portrait without lettering.
What kind of photo do I need to send?
A clear, well lit, close up photo taken at your pet's eye level, with the face unobstructed. Please avoid photos taken from above, dark photos and heavily filtered ones. Full details and examples are on our
Image Guidelines page. The quality of your portrait depends on the quality of the photo you send, so a low quality photo is not grounds for a refund or remake. We remove red eye and can adjust your pet's eye colour, but we cannot guarantee edits such as changing your pet's mouth or adding a smile that is not in the original photo.
What sizes do you offer?
Posters come in 8x10 in, 12x16 in and 18x24 in. Framed versions measure 10x12 in, 14x18 in and 20x26 in respectively, since the moulding adds roughly 1 in to 1.5 in on each side depending on the size.
Do you sell a digital file?
Yes. You can add a high resolution digital download to any order. We send it by email once your print has shipped.
What is Skip the Line?
An optional add on that moves your illustration to the front of the artwork queue. It speeds up the design stage only and does not change the shipping time.
Orders and changes
Can I change my order after paying?
Yes, within 30 minutes of placing it. Email
corsoportraits@gmail.com with your order number and what you would like changed. After 30 minutes our artists have usually already started work, so any change after that is handled at our discretion and is not guaranteed.
Can I cancel?
Cancellations are possible within the same 30 minute window, before artwork begins. Write to
corsoportraits@gmail.com with your order number as soon as possible. After 30 minutes, a cancellation is at our discretion and cannot be guaranteed.
Can I use a promo code?
Yes, enter it at checkout. Only one promo code can be used per order, codes are not transferable, and we are not able to apply a code retroactively to an order that has already been placed.
Shipping
How long does delivery take?
Orders within Europe arrive in about 2 weeks from purchase, including the time our artists spend on the illustration. During peak holiday periods this can stretch to 4 weeks.
Why did my order arrive in separate parcels?
Items are made in different production facilities, so a portrait and an accessory in the same order may travel separately and arrive a day or two apart.
Returns
What if I am not happy with my portrait?
Because every piece is made to order from your own photo, all sales are final and we do not accept returns or offer refunds for a change of mind. If your order arrives damaged or defective, or we sent the wrong product, wrong size, or wrong print, email
corsoportraits@gmail.com within 48 hours of delivery with your order number and a photo of the issue, and we will replace it at no cost.
How do I reach you?
